Help & Support

Common questions

• I forgot my password: Use the Forgot Password page and verify your ID and registered phone number.
• My account is pending approval: Wait for the admin to approve your account. You can sign in only after approval.
• I cannot log in: Check your user status, ID number, and password. If the problem continues, contact the ICT administrator.
• My account is locked: Too many failed sign-ins can lock the account temporarily. Try again later or use password reset.

Reset instructions

1. Select your account type.
2. Enter your ID or registration number.
3. Enter the phone number saved in your account.
4. Use the generated 6-digit reset code to create a new password.

Need direct support?

Please contact the ICT administrator or your department office to update the phone number linked to your account if the recorded number is no longer valid.